Can I get replacement or refund for new bike with repeated engine stalling despite warranty repairs?

Question

► I purchased a new KTM Duke 200 in March 2025. Within a few weeks of purchase, defects started appearing. The left handlebar switch stopped working and was replaced under warranty. Later, the ABS cable was also replaced due to malfunction. After 2 or 3 months, serious engine issues began — the RPM fluctuates between 1500 and 4500 while idling, and the engine stalls suddenly while riding. For this issue, the service centre replaced the TPS sensor and and after 1 month stepper motor replaced for the same issue under warranty. However, even after replacing 2 parts, the same problem has returned again. The motorcycle is still under warranty, but the showroom is saying they will only continue repairing it and are refusing to provide replacement or refund. Since this is a 11 months old bike and the defects are recurring despite several repairs, can I file a consumer case for replacement or refund? What are my chances of winning?

Answer 1

Dear Sir,

Since you purchased a new motorcycle and defects started within weeks, and the same engine issue is recurring despite multiple repairs under warranty, this may amount to:

Manufacturing defect

Deficiency in service

Unfair trade practice (if they refuse proper remedy)

Answer 2

Dear client,

You can file a consumer case for a replacement or refund of a bike. You bought a new KTM Duke 200 in March 2025, but the bike developed serious engine issues, which are likely from a manufacturing defect. You replaced the TPS sensor and stepper motor under warranty because the same stalling issue repeated, demonstrating a deficiency in service.

Due to the Consumer Protection Act, you are entitled to a replacement, refund or compensation if there is a repeating defect in the product that could not be repaired.

In addition, the fact that your motorcycle is stalling while you are riding puts your safety at risk.

Before you file a case, send a written legal notice to the dealer and manufacturer telling them to replace or refund the bike within 15 days, and if they refuse, file a complaint against them in the District Consumer Commission in your area. Keep all paperwork, such as your invoice, warranty card, and service record.

If you have proper proof of multiple attempts to repair the motorcycle, your chances of winning are excellent.

If you have any query please feel free to contact us.

Can I get replacement or refund for new bike with repeated engine stalling despite warranty repairs?

2 Answers