► I had a credit card with Citibank, last year in Jun24 whole Citibank was acquired by Axis bank. Axis bank closed by credit card without informing me with status written off and closed. When I questioned them about the same they responded that since I had an personal loan account which was settled and closed on Jun23, since this loan account was closed with status written off settled and closed status that's why they closed my credit card. I want to know under which rule and guideline this act of bank is acceptable? I have already raised an complaint to RBI 2 months ago but not getting enough support from them. After raising the complaint Axis bank is asking me to pay 10 lack rupees in order to change the status of the personal loan account.
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